Return & Refund Policy

At Baani Silks, we strive to provide a smooth shopping experience. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

Return Eligibility

Customers may request a return within 2 days of delivery.

For example, if an order is delivered on the 9th, the return request must be submitted on or before the 11th.

To be eligible for a return, products must:

• Be unused and unwashed
• Be in their original condition
• Include original tags, packaging, and accessories (if any)
• Not show signs of wear, alteration, or damage caused after delivery

Non-Returnable Products

Returns will not be accepted for products purchased during:

• Buy One Get One (BOGO) offers
• Promotional campaigns
• Coupon-based purchases
• Clearance sales
• Any special sale event

All sale purchases are considered final sale and are not eligible for return or exchange.

Change of Mind Returns

Customers may request a return or exchange if they do not like the color, design, or overall look of the product, provided the request is made within the eligible return period and the product meets return conditions.

Return Shipping Charges

Return shipping costs are the responsibility of the customer.

Customers are responsible for arranging and paying for the return shipment unless otherwise approved by Baani Silks.

Refunds

Once the returned product is received and successfully inspected, the refund will be processed.

A handling and logistics charge of ₹200 will be deducted from the refund amount for eligible returns.

Refunds will be issued to the original payment method used during purchase.

Refund Processing Timeline

Approved refunds are typically processed within 4–7 business days after the returned product has been received and verified.

The actual credit timeline may vary depending on the customer's bank or payment provider.

Exchanges

Eligible products may be exchanged subject to stock availability.

If the requested replacement product is unavailable, customers may opt for an eligible refund as per this policy.

Damaged, Defective, or Incorrect Products

Customers are advised to inspect their orders upon delivery.

If you receive a damaged, defective, or incorrect item, please contact our support team within the return eligibility period along with clear photos and order details for review.

Final Decision

Baani Silks reserves the right to approve or reject any return request after evaluating the product condition and compliance with this policy.